I am more than happy with my experience with this company. Chris my installer was super friendly and got the job done quick. When I called back with a question later to the secretary he responded quickly as well. Not only was he friendly he was extremely informative about my new hot water tank and explained it's features without me asking. I will recommend services for anyone looking! Also to mention the secretary for the company was super friendly and courteous. Big thumbs up and thank you team!
Kathi Prosser
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August 25, 2024
Problem with pool heat exchanger. Jordan came out, diagnosed problem (a failed capacitor) in 10min and fixed and running in 30min. Price and service outstanding. AND couldnt get anyone else to even look at it as we are end of Naramata Rd.
Jennifer Vincent
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January 12, 2021
We had a clogged kitchen sink and called for help. Left a message and someone returned our call within 30min. Mat was able to come out the next morning and he cleaned out our drain promptly. He was very professional and friendly and I would certainly recommend Mavco based on this experience.
UPDATE: I was super disappointed to learn that after such a good in person experience, I was then charged for 1.25 hours, which was 45 min longer than the time he spent in the house. I was told that it included the time required to source parts from a supplier when all he did was go out to his van to get the item and install it. I did notice at the time that he did sit in his van for about 20min after he'd finished the job and said goodbye. I guess I paid for that time.
There was no reply to my concerned email about this over charge. After a good start, it turned out to be disappointing customer service and more than double the price it should have been.
I will not return to Mavco.
Bernhard Schneider
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March 02, 2021
I had them scheduled as a backup for a main drain problem that the city was called to rectify. City showed up first and fixed my blocked drain by flushing out their main drain line. The Mavco guy showed up, very nice and professional but he had nothing to fix. He checked my cleanout and said that everything was flowing and looked good. He was present for 10 minutes and I received a bill for a full hour plus a $25.00 truck charge. Total bill was just short of $140.00 for showing up. Billing said that there is nothing that they are able and or willing to do to appease me. Poor way to keep customers and service customers. I will never call and use, nor recommend Mavco to any of my friends and aquaintances. If anything I will make sure everyone will know of their greed and lack of customer care. A terrible way to do business, I didn’t expect it to be free but a reasonable charge would have been appropriate and good business to insure future service calls. Not ever again.
gillian cogill
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October 23, 2020
I recently had Justin from Mavco do the annual maintenance, I just want to say that Justin was absolutely Fantastic! He was there on time, I was unfortunately not... But he couldn't have been more understanding and polite. Once I arrived and was able to let him in he was super efficient. He also is one of the most polite and personable people that I have ever had the opportunity to deal with.
Should you ever need to use this company for any reason I hope you get Justin.
If his boss should read this, I do hope that you reward him in some way, as employee's like him are hard to find and he deserves a "great job" gift.
Thanks,
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I am more than happy with my experience with this company. Chris my installer was super friendly and got the job done quick. When I called back with a question later to the secretary he responded quickly as well. Not only was he friendly he was extremely informative about my new hot water tank and explained it's features without me asking. I will recommend services for anyone looking! Also to mention the secretary for the company was super friendly and courteous. Big thumbs up and thank you team!
Problem with pool heat exchanger. Jordan came out, diagnosed problem (a failed capacitor) in 10min and fixed and running in 30min. Price and service outstanding. AND couldnt get anyone else to even look at it as we are end of Naramata Rd.
We had a clogged kitchen sink and called for help. Left a message and someone returned our call within 30min. Mat was able to come out the next morning and he cleaned out our drain promptly. He was very professional and friendly and I would certainly recommend Mavco based on this experience. UPDATE: I was super disappointed to learn that after such a good in person experience, I was then charged for 1.25 hours, which was 45 min longer than the time he spent in the house. I was told that it included the time required to source parts from a supplier when all he did was go out to his van to get the item and install it. I did notice at the time that he did sit in his van for about 20min after he'd finished the job and said goodbye. I guess I paid for that time. There was no reply to my concerned email about this over charge. After a good start, it turned out to be disappointing customer service and more than double the price it should have been. I will not return to Mavco.
I had them scheduled as a backup for a main drain problem that the city was called to rectify. City showed up first and fixed my blocked drain by flushing out their main drain line. The Mavco guy showed up, very nice and professional but he had nothing to fix. He checked my cleanout and said that everything was flowing and looked good. He was present for 10 minutes and I received a bill for a full hour plus a $25.00 truck charge. Total bill was just short of $140.00 for showing up. Billing said that there is nothing that they are able and or willing to do to appease me. Poor way to keep customers and service customers. I will never call and use, nor recommend Mavco to any of my friends and aquaintances. If anything I will make sure everyone will know of their greed and lack of customer care. A terrible way to do business, I didn’t expect it to be free but a reasonable charge would have been appropriate and good business to insure future service calls. Not ever again.
I recently had Justin from Mavco do the annual maintenance, I just want to say that Justin was absolutely Fantastic! He was there on time, I was unfortunately not... But he couldn't have been more understanding and polite. Once I arrived and was able to let him in he was super efficient. He also is one of the most polite and personable people that I have ever had the opportunity to deal with. Should you ever need to use this company for any reason I hope you get Justin. If his boss should read this, I do hope that you reward him in some way, as employee's like him are hard to find and he deserves a "great job" gift. Thanks,